We received many comments about toll tag abuse. This is the first response we have and we want to share it with you. We will continue to post replys as we get them on this and other issues. Carry Rogers of NTTA reploied to us with this very informative response. It does appear that most of the people you see running the toll booths do get fined and pay the fine promptly.


IN REPLY - TO WHAT HAPPENS TO TOLL RUNNERS---

The NTTA collects tolls in order to finance the maintenance and operation of its innovative system of toll facilities. The vast majority of NTTA patrons comply by paying the appropriate toll either with their TollTag, in cash or by mail. For violators, the NTTA has an aggressive toll collection policy.

Once a vehicle is in violation of not paying the appropriate toll, the customer is sent a violation invoice and has 30 days to pay it pursuant to statute Chapter 366 of the State Transportation Code. The rate on the violation invoice is the cash rate plus an administrative fee per violation, to offset the additional cost of the processing and collection of the Tolls.

If the issue is not resolved, the NTTA may forward the unpaid transaction to the Department of Public Safety for the issuance of a citation for the failure to pay tolls.

Per Chapter 366 of the State Transportation Code, the court of the local jurisdiction in which the violation occurs may assess and collect the fine in addition to any court costs. The court shall insure the collection of the toll and appropriate administrative fee.

The NTTA will continue to work with our violators to come to a mutual agreement in which we recover all the outstanding tolls and a negotiated amount of administrative fees. We encourage anyone who owes the NTTA to contact our customer service representatives at (972) 818-NTTA (6882) in order to arrange payment of the outstanding balance.

EXPLANATION OF PERCENTAGES OF COLLECTIONS OF TOLLS---

Our numbers indicate, of those that do not pay at the time of the transaction and identified as violators; 83% pay during the subsequent collection processes. 

To be clear, approximately 80% of our transactions are paid through an active tolltag account. 13% are paid in the lane using cash.

Approximately 1% are identified as non-revenue (includes NTTA employees, Police, Fire Department, etc). The above number is applied to the remaining 6% of the transactions